Question 1

Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.

Accepted Answer

A) True 
 B)False

Question 2

The appraisal interview should be divided into two sessions,one each for:

Accepted Answer

A)   positive comments and negative comments
B)   performance review and developmental planning
C)   performance review and compensation discussion
D)   establishing performance standards and reviewing performanceE) B) and C)
F) C) and D)

Question 3

What are the four basic considerations for establishing performance standards?

Accepted Answer

Before any appraisal is conducted,the st...

Question 4

Performance appraisal methods can be broadly classified as either ____,____,or ____ approaches.

Accepted Answer

A)   trait,behavioral,judgmental
B)   trait,behavioral,results
C)   behavioral,judgmental,results
D)   behavioral,judgmental,attitudinalE) All of the above
F) A) and C) B

Question 5

Discuss some of the various types of rater error that may exist in the appraisal process.

Accepted Answer

1.Error of central tendency - A performa...

Question 6

Studies have shown employees who earn performance-based pay are more satisfied.

Accepted Answer

A) True 
 B)False

Question 7

The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.

Accepted Answer

A) True 
 B)False

Question 8

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors,the instrument suffers from:

Accepted Answer

A)   criterion contamination.
B)   lack of reliability.
C)   criterion deficiency.
D)   relevance.E) A) and B)
F) B) and D)

Question 9

As a rule of thumb,a supervisor should spend approximately ____ percent of the time talking during an appraisal interview.

Accepted Answer

A)   10 to 15
B)   20 to 25
C)   30 to 35
D)   40 to 45E) None of the above
F) A) and B)

Question 10

The appraisal system that takes into account financial,customer,processes,and learning categories is called:

Accepted Answer

A)   balanced scorecard approach
B)   360-degree
C)   customer-oriented approach
D)   management by objectivesE) B) and D)
F) A) and C)

Question 11

Tips for using criticism constructively includes all of the following except:

Accepted Answer

A)   consider whether it is really necessary
B)   don't exaggerate
C)   watch your timing
D)   use the "sandwich technique"E) B) and D)
F) B) and C) D

Question 12

A problem with performance appraisal includes:

Accepted Answer

A)   it tends to be objective and consistent
B)   it identifies weaknesses of employees as well as strengths
C)   it tends to focus on short-term objectives rather than long-term learning
D)   it tends to be a bottom-up processE) All of the above
F) B) and C) C

Question 13

Employee performance avoidance rarely starts on day one of the new job.

Accepted Answer

A) True 
 B)False

Question 14

According to a Supreme Court ruling,performance appraisals are subject to the same validity criteria as selection procedures.

Accepted Answer

A) True 
 B)False

Question 15

Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

Accepted Answer

A) True 
 B)False

Question 16

Three types of appraisal interviews are tell-and-sell,tell-and-listen,and problem-solving.

Accepted Answer

A) True 
 B)False

Question 17

Managers often first assume poor performance of subordinates is due to:

Accepted Answer

A)   inadequate training
B)   poor motivation
C)   external constraints
D)   lack of abilityE) A) and C)
F) A) and B)

Question 18

Having appraisal's reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the requirements for a successful MBO program.

Accepted Answer

If MBO is to succeed,it should meet seve...

Question 20

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans.

Accepted Answer

A) True 
 B)False

Exam 8: Performance Management and the Employee Appraisal Process

Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.

Correct AnswerverifiedShow Answer

The appraisal interview should be divided into two sessions,one each for:

Correct AnswerverifiedShow Answer

What are the four basic considerations for establishing performance standards?

Correct AnswerverifiedBefore any appraisal is conducted,the st...View AnswerShow Answer

Performance appraisal methods can be broadly classified as either ____,____,or ____ approaches.

Correct AnswerverifiedB

Discuss some of the various types of rater error that may exist in the appraisal process.

Correct Answerverified1.Error of central tendency - A performa...View AnswerShow Answer

Studies have shown employees who earn performance-based pay are more satisfied.

Correct AnswerverifiedShow Answer

The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.

Correct AnswerverifiedShow Answer

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors,the instrument suffers from:

Correct AnswerverifiedShow Answer

As a rule of thumb,a supervisor should spend approximately ____ percent of the time talking during an appraisal interview.

Correct AnswerverifiedShow Answer

The appraisal system that takes into account financial,customer,processes,and learning categories is called:

Correct AnswerverifiedShow Answer

Tips for using criticism constructively includes all of the following except:

Correct AnswerverifiedD

A problem with performance appraisal includes:

Correct AnswerverifiedC

Employee performance avoidance rarely starts on day one of the new job.

Correct AnswerverifiedShow Answer

According to a Supreme Court ruling,performance appraisals are subject to the same validity criteria as selection procedures.

Correct AnswerverifiedShow Answer

Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

Correct AnswerverifiedShow Answer

Three types of appraisal interviews are tell-and-sell,tell-and-listen,and problem-solving.

Correct AnswerverifiedShow Answer

Managers often first assume poor performance of subordinates is due to:

Correct AnswerverifiedShow Answer

Having appraisal's reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Correct AnswerverifiedShow Answer

Discuss the requirements for a successful MBO program.

Correct AnswerverifiedIf MBO is to succeed,it should meet seve...View AnswerShow Answer

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans.

Correct AnswerverifiedShow Answer

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Before any appraisal is conducted,the st...
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Performance appraisal methods can be broadly classified as either ,,or approaches.

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B

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1.Error of central tendency - A performa...
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D

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C

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If MBO is to succeed,it should meet seve...
View Answer

Correct Answer
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